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← Back to positionsOperations Center · Operations Position · Nanjing, China · Level P4

Wayfair Marketplace Operations Specialist

CNY 7,000–9,000/month · 13-month compensation · Performance bonus · Year-end bonus

Job ID: J010030 Own ongoing Wayfair store operations across merchandising, promotions, customer experience, and inventory planning, using market insight and performance data to improve sales, ranking, and account health.

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Responsibilities

  1. Manage daily Wayfair store operations and account maintenance, including product status, pricing, orders, and platform notifications, to ensure stable performance.
  2. Research Wayfair policies, category trends, industry performance, competitors, and customer demand to support product selection, pricing, and positioning decisions.
  3. Maintain and optimize product information, plan and execute on-platform promotions and campaigns, and evaluate results to improve visibility and conversion.
  4. Follow up on customer inquiries, complaints, and disputes, coordinating timely resolution to protect customer experience, account ratings, and platform standing.
  5. Analyze traffic, inquiries, conversion, sales, advertising, and campaign performance; identify issues, develop phased operating plans, and review results to improve product sales and ranking.
  6. Recommend replenishment plans based on sales forecasts, inventory levels, turnover, and lead times, working with supply chain teams to reduce stockouts, excess inventory, and aging stock.
  7. Monitor overseas consumer preferences, competitor movements, and market opportunities, translating insights into recommendations for new-product planning and mature-product improvement.
  8. Set phased store objectives and execution plans, and coordinate with Wayfair and internal product, design, supply chain, logistics, and customer service teams to secure resources and deliver key initiatives.
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Requirements

  1. Bachelor’s degree or above; CET-4 or equivalent English reading and writing ability, with the capacity to understand platform policies, business correspondence, and product information accurately.
  2. At least one year of Wayfair sales or operations experience is preferred. Strong candidates with relevant cross-border e-commerce internships or marketplace operations experience may also be considered.
  3. Familiarity with Wayfair store, product, promotion, and account-management workflows, with an understanding of platform policies, home categories, and overseas customer needs.
  4. Strong analytical, cost, and inventory awareness, with the ability to identify issues in sales, traffic, conversion, and inventory data and turn them into practical action plans.
  5. Strong learning agility, execution, ownership, and attention to detail; able to work independently, manage priorities, and communicate risks promptly.
  6. Effective communication and cross-functional collaboration skills, including coordination with platform representatives and internal product, supply chain, logistics, and customer service teams.
  7. Proficiency with standard office applications and e-commerce ERP systems; experience using data tools or AI tools to improve analysis and operating efficiency is preferred.
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What we offer

  • Working hours: Monday–Friday, 09:00–18:00
  • Time off: Weekends and statutory public holidays
  • Location: Jianye District, Nanjing, China
  • Business travel: Low frequency
  • Level: P4
  • Paid annual leave: Available after one full year of service in accordance with company policy